Shipping & Returns

Shipping Once your order is placed with Momentum II, your product will be normally ship within 3-5 business days Monday - Friday 9am - 6pm if your product is in stock. We DO NOT ship any product over the weekend. So if any order that is place over the weekend, regardless it is 3 day select, 2 day select, or next day air shipping, it will not be process until the following Monday with the exceptions of holiday. If your product is not in stock, Momentum II will order your product from the manufacturer and ship it to you once we receive your product(usually within a week). Momentum II will make every effort to notify you of this or any other delay of your order, but is not always able to do so. Momentum II ships via Fedex/USPS. Momentum II will make every effort to forward any and all tracking information available to you. Generally, orders take 1-14 business days to arrive after your order is placed. Selecting an expedited shipping method does not guarantee that the order will be shipped by a certain date. An expedited shipping method only instructs Momentum II to use that method of shipping when the order is processed and ready to ship. Damaged shipments should be checked in the presence of the carrier. Please keep all shipping cartons and packing material for carrier inspection. Momentum II will initiate any claims with the carrier. Claims for damages, shortage of items or discrepancies must be made within 48 hours after receipt of merchandise. Momentum II is a USA based site, all shipping charges listed are for US only. CA customers please note: CA sales tax applied is based on 8.75% rate we will adjust your local rate accordingly at fulfillment time. We only ship to credit card billing address. If you require shipment to a different address, please call your issuing bank (the 800# listed on back of your card) to authorize alternate ship to address. Additional shipping charges may apply to heavier boxes.

We simply cannot guarantee anything if Fedex/USPS cannot even guarantee them. In addition, we are not responsible for the mistakes made by Fedex/USPS. We will help our customers resolve any dispute that may arise with Fedex/USPS regarding lost or damaged shipment. All items that are 5 pounds and under will be delivered using USPS. All items over 6 pounds will be delivered using Fedex.

Back Orders
In the event Momentum II is out of stock of the item you ordered, it will be ordered from the manufacturer. If the item is not is stock at the manufacturer, it is placed on back order. Momentum II will make every effort to notify you of this or any other delay of your order, but is not always able to do so. Momentum II has no control over the speed in which a back order is filled, and also has not control on the information of release dates given to us by the manufacturer. Momentum II can only pass on to you the information we receive from manufacturer.

Defective merchandise may be returned directly to Momentum II only within 7 days of receipt. Claims filed after that date will be NOT be honored. Returns are accepted under the following conditions only: 1) First, try contacting the manufacturer tech support before return the product back to us.
2) Please contact us to obtain a Return Merchant Authorization number (we will not accept returns without an RMA number). Items must be returned in original packaging, including all accessories, hardware, in original condition with blank warranty card. All authorized return merchandise must be unused and in its original sale able packaging. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched or defaced will be allowed. Unit must be properly package and DOUBLE boxed. Do not put shipping labels on original manufacturer's box. Shipment to Momentum II is at customer's expense. The Return Authorization number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. It is the responsibility of the customer/installer to verify the correct size and application of the parts before installation. Returns are subject to 25% restocking fee.
3) All unauthorized RMA returns shall be returned and charged to sender with all applicable fees. We'll need the following information to authorize your return:
- RMA Number
- Customer name
- Contact Information
- Copy of Invoice
- Nature of the problem

It is also the customer's responsibility to repack the item(s) that are being returned and make sure that it is properly and securely packed with sufficient packaging material to prevent the item from being damaged. We cannot give credit or refund on a returned package that got damaged due to insufficient packing. All hardware & accessories included in the original package needs to be returned or the customer will be charged. All returned items needs to be insured (in case of lost or damaged) and we recommend the customer to get a tracking number to track the shipment. Your Invoice and/or Packing Slip must also be returned. No return or exchange on Light Bulbs, Electrical Items, Used merchandise. No return or exchange on Wheels and Tires that were shipped mounted and balanced. No return or exchange on special order items.
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